Shipping policy

We aim to deliver your order quickly, safely, and with full transparency.

1. Order Processing

• Orders are typically processed within 1–3 business days
• Processing time may extend during high-volume periods or holidays

 

 

 

2. Shipping Times

Estimated delivery times vary by location:

• US Orders: 5–15 business days

Delays caused by customs, weather, or carriers are outside our control.

3. Shipping Costs

• Shipping rates are calculated at checkout
• Costs vary based on destination and the number of items ordered
• Occasional promotions may offer discounted or free shipping

4. Tracking

Once shipped, you will receive a tracking number via email.

Tracking may take 24–48 hours to update depending on the carrier.

5. Restrictions

• We currently cannot ship to APO/FPO military addresses
• Certain countries may have import restrictions; orders impacted may be canceled and refunded

6. Lost or Stolen Packages

If your package is marked “delivered” but not received:

• Check with neighbors or building management
• Wait 24 hours in case of carrier scanning delays
• Contact us at support@pridepackmarket.com and we will help investigate

We are not responsible for theft after delivery, but we’ll assist in resolving issues.